Support

Write to us

Email the contact address given on our website. Tell us the email address on your account and what you were trying to do; a screenshot helps. Please never send us your password.

Common questions

• I forgot my password. Choose “Forgot password?” on the sign-in page. We send a link to your email address; it works once and expires.
• The confirmation email has not arrived. Check your spam folder, then use “Resend email” on the banner at the top of the app.
• My guests did not get their invitation. Check that the guest has an email address and has not unsubscribed. You can also copy their personal link and share it on WhatsApp: Guests, then Copy link.
• A guest cannot open their link. Links stop working if the wedding is deleted. Otherwise, copy the link again from the guest’s page.
• Guests cannot upload photos. Open Photos, then Share and QR, and make sure guest uploads are switched on. If you replaced the link, reprint the QR code.
• I want to add someone to the team. An admin can invite them from Settings, then Members.
• I want to delete everything. An admin can delete the wedding from Settings. Everything is hidden at once and permanently erased within 30 days.
• I am a vendor and my listing is not showing. New and edited listings wait for our review. The Listing page shows its status and any note from our team.

Your information

To see, correct or erase what we hold about you, or to complain, use the address above. More detail is in the Privacy Policy.